You and Your General Practice

Our policy

You and Your General Practice (YYGP) are new national guidelines to support patients and practices, which are in line with the NHS Constitution

You and Your General Practice sets out what patients can expect from GP practices, and what practices expect from patients. It’s about working together to improve care, communication, and mutual respect.

What You Can Expect from Us:

• Clear communication about your care
• Access to a range of healthcare professionals
• A safe and inclusive environment
• The opportunity to give feedback or raise concerns

What We Ask from You:

• Please attend appointments on time, or cancel if you no longer need them
• Be prepared for your appointment (bring necessary information or medication)
• Let us know if you need support or adjustments (e.g. translation, accessibility)
• Treat our team with courtesy and respect

You can find the full details of the You and Your General Practice guide on the NHS England website