About the Practice

Our phone number is  01227 469333 and can be used to call The Medical Centre at any time. Should you call when The Medical Centre is closed you will get a recorded message giving an alternative number to ring.The University Medical Centre, Giles Lane, Canterbury CT2 7PB  is an NHS General Practice based on the University of Kent Canterbury campus delivering General Practice Services as well as Specialised Services.

Follow the link for the Medical Centre Opening Hours and for Out of Hours Cover  provided.

Have you changed your contact details?
It is really important to keep the Medical Centre informed of any changes to your contact details. If you have changed your name/address/phone number etc.  please go to the  Change of  Details Form

Disabled Access
The Medical Centre is accessible to wheelchairs and has facilities for disabled patients.

Zero Tolerance
Violence,  physical or verbal will not be tolerated at this Surgery and the police will be called if necessary

Patient Information
Please click on the link for a printable version of our Practice Leaflet

Access to Medical Records
Under the data protection act 1998, patients have the right to view their medical records. Patients are asked to make a request in writing. There may be a charge for this.

Medical Letters
Please note that all medical letters requested or forms that require completion will take up to 2 weeks to process.

Suggestions or Complaints
We welcome any comments that you would like to make about the services we provide. If you have any comments you can complete our feedback form

We have a Practice Based Complaints Procedure and any complaints should be addressed to the Practice Manager. Should you wish to make a complaint you can download our
Complaints Procedure Information and Complaints Form.

Declaration of GP Earnings
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the University Medical Centre in the last financial year was £58,414 before tax and National Insurance. This is for 4 full time GPs and 3  part time GPs who worked in the practice for more than six months

SMS Messaging System
The University Medical Centre is able to offer a Text Appointment Reminder service.   Through this we are able to send you a reminder of your  forthcoming appointment by texting it straight to your mobile telephone. We can also send you urgent messages regarding such things as your results or prescriptions.

The reminder will advise you of the time and date of your appointment and the clinician you will be seeing. so that you can schedule the rest of your busy day around it. Please note that no charge will be incurred by you for this service.
If you find that you can not keep the appointment it gives you the opportunity to cancel the appointment by text to enable to re-allocate the appointment to  another patient.  This text will be charged at your providers standard rate.

One of the benefits for using this reminder system is that it will help us to reduce the number of missed appointments which are a terrible waste of resources. By cutting down on these missed appointments we will be able to offer a wider choice of appointments to those people who need to be seen at short notice. We would also like to use this method to invite you to make health promotion appointments and offer advice.

In order to provide this service to you, we will need to have your correct mobile phone number on our records – if you have changed it go to our Change of Details page and you can make the most of this service.

We would like to encourage all our patients to register their number.
For parents, please register your own number for your children so we can advise you of any Immunisation campaigns as well as their appointments. Once your child reaches 16 years of age we would advise them to register their own mobile number.

Freedom of Information
We ask for information so that you can receive proper care and treatment. We keep this information, together with details of your care because it may be needed if we see you again. We may use some of this information for other reasons: for example to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions. Information may also be needed to help educate future clinical staff and to carry out medical and other health research for the benefit of everyone. Sometimes the law requires us to pass on information – for example to notify a birth.

The NHS Central Register for England and Wales contains basic personal details of all patients registered with a general practitioner. The Register does not contain clinical information.

EVERYONE WORKING FOR THE NHS HAS A LEGAL DUTY TO KEEP INFORMATION ABOUT YOU CONFIDENTIAL. Please visit our Confidentiality Section

You may be receiving care from other people as well as the NHS. So that we can work together for your benefit we may need to share some information about you.

We can only ever use or pass on information about you if people have a genuine need for it in your and everyone’s interests. Whenever we can we shall remove details which identify you. The sharing of some types of very sensitive personal information is strictly controlled by law.
Anyone who receives information from us is also under a legal duty to keep it confidential.

Click here for a printable leaflet on Patient Information
How we use your medical records

Click here for a printable leaflet on the Freedom of Information Act and how it affects the details we hold about you as a patient

Policy on Animals
Please Note that no animals apart from Guide Dogs are allowed inside the medical Centre.